Smith explained, 'The more licenses you buy with them, the lower the price per license. Reliability necessitated the change, but the cost and ease of the managed backup software sealed the deal. Knowing they could no longer trust their legacy application, DTC implemented MSP360-backup and recovery software for MSPs-to manage backups moving forward. 'We're taking care of people's livelihoods,' he attested. As a hands-on leader within DTC, he is responsible for backing up 6,000+ endpoints on 500+ servers at more than 450 dental and doctor's offices in the mid-Atlantic region, and he considers it a serious responsibility. Smith never wanted to hear, let alone speak those words again. In the end, it wasn't there, and that file was definitely important,' he admitted.

We went through the whole fiasco of working with the backup provider's support team. 'The application we were using said they had it backed up, but we couldn't pull it down. 'We lost your data.' It's a phrase that haunts managed IT service providers, and one Nate Smith had to explain to a client shortly after starting at DTC in 2016.

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